The luxury industry has started carving its own space in the social sphere, setting its own behaviour, managing consumer expectations and showcasing its personality. It is by understanding the data behind this landscape, and through partnerships like Tubular Labs, that we are unlocking preferences and uncovering emerging behaviours.
GENUINE AND RELEVANT
Adverts and premium content currently deliver the lowest return in engagement compared to the volume uploaded. Mystery is no longer enough, consumers are craving more entry into the exclusive world of luxury to observe the beauty, craft and story of every angle of luxury brands. It is this genuine content – fashion shows, montages and behind the brand access – that is driving 74% of all luxury video engagements.
However, brands also need to harness the power of digital content. There is an opportunity for luxury brands to deliver content solutions dynamically, serving more relevant videos based on data such as age, interest and behaviour.
Looking specifically at the luxury watch category, as expected, 73% of YouTube engagement is driven by those under the age of 34, who are mainly luxury owners in waiting. Perhaps surprising, luxury watch videos are also generating 18% of their engagements from those over 55 years old, which is 14 times the YouTube average.
Nevertheless, how these audiences engage with luxury watch video content is different. Those under 35 years focus on beauty and entertainment influencers, concentrating on how luxury brands make them look. Older audiences, meanwhile, engage with influencers who concentrate on craftsmanship and in-depth luxury product reviews.
AUTHENTICITY AND ORIGINALITY
The new influencer authority is authenticity and originality. As tempting as it is to seed products for visibility, luxury brands need to be selective. The rapid adoption of influencer strategies for categories from FMCG to luxury automobiles has also left consumers more sceptical of the true relationship between brands and influencers. As a result, only 16 luxury lifestyle influencers made The Sermo Digital Influencer Index cut.
Choosing the right influencers is absolutely critical, involving in-depth research identifying a profile of their background, beliefs and audience to ascertain if they truly fit the brand’s vision. For luxury brands it is not about volume, it is about the right contextual fit, originality and innovation which an influencer partnership can generate.
For example, as the official watch partner of FC Barcelona football club, Maurice Lacroix’s ‘Unique Fans Watch’ campaign invited the team’s players to design their own Maurice Lacroix Pontos S Extreme watches. The partnership has resulted in 20 videos, generating more than 9.8 million views and over 404,000 unique engagements or interactions. Additionally, the campaign generated 41% more visits to the partnership site and increased Maurice Lacroix social media fan base by over 11,000 fans.
“Luxury brands are always leading and setting the standard, that’s why people are eager to see what’s next”
Despite the niche nature of luxury, brands still need to produce content for the masses. By utilising popular themes, events and culture, brands can create a universal understanding to build brand desire and convert demand. The balance brands need to strike is between humanising their influencers and still driving views and engagement with topical content, such as unboxing which accounted for 72% of the luxury watch topics viewed in 2017.
Luxury brands are always leading and setting the standard, that’s why people are eager to see what’s next. Just like film studios, luxury brands have anticipated releases and consumer expectations to meet. Whether it’s their collections or showcases the bar for luxury has always been set high and that’s no different for their social channels.
The most successful luxury brands have embraced the opportunity of social video to truly immerse people in their unique stories, building authenticity and equity in this redefined category.
To access a summary of the study, click here (PDF).
OMD has brokered a new partnership between leading cashback company Quidco and LGBT publication Attitude launch a digital fashion campaign timed to coincide with London Fashion week.
The campaign, which launched on Wednesday 14th September, has been designed around product rich content and is intended to drive awareness of the variety of fashion retailers now available on Quidco’s platform, enabled by Attitude’s reach to LGBT+ audiences and their allies across the UK. Through editorial, display, social media and outreach, the campaign provides a new way for Attitude’s readers to get the catwalk look for less by earning cashback through Quidco’s platform.
OMD is always looking for new ways to connect their clients with the right audience in digital environments. OMD chose Attitude magazine due to its strong affinity with fashion and strong engagement with its social channels, including its audience of 770,000 Facebook fans and an online readership of 2 million uniques per month.
Attitude has seen 30% year-on-year growth across its digital platforms by focusing on the topics that most matter to their readers and by featuring headline-grabbing covers such as Prince William and, most recently, fashion icon Naomi Campbell.
“Attitude is really excited to be working with OMD on our first ever partnership campaign with Quidco. We’re delighted that they have recognised the reach of the Attitude digital and social platforms. We are looking forward to delivering a successful campaign together, the first of many”.
Mike Buckley, Managing Director, Attitude Media Ltd.
‘”Quidco is always testing new ways to reach members and highlight the constantly evolving retailer offering on-site. We recognise the value in building deeper relationships through content that not only highlight our value proposition but also offers real value to the end readers”.
Nic Wenn, Chief Marketing Officer – Maple Syrup Media
“OMD is always seeking out strong partnerships to build value for our clients and innovate in the digital space. We are very excited to be working with Attitude Media”.
After the last award was handed out, the last inspiring words uttered, the last connections made and the final party wound down, the sun finally set on an intense week for the marketing world. As this was my second year running to attend, it got me thinking about how the event has become a great beacon of inspiration for an ever-changing marketing world. A pilgrimage of sorts for marketers yearning to reignite that love for what they do, get inspired from the world class list of speakers and meet some of the most forward thinkers in our industry.
Heading back home, here’s what stood out for me:
Don’t interrupt, entertain!
In an ad bloackable and skippable world, there is a new expectation for brands to constantly entertain. We have come a long way from pushing messages to people just because they have no choice but to hear what we want to tell them. The power has completely shifted and it’s time for us marketers to focus our efforts in making sure that entertainment is at the core of every brand. Every brand must find its platform and think, act and behave like an entertainment brand, producing work that makes people react. Makes them feel something. And ultimately makes them want to associate with your brand and share with their network.
It’s a quality game, not a quantity game
To us marketers the digital world has given us a whole new array of platforms and tools to better reach our potential business audiences and engage with them in ways we had never seen before. We as an industry have taken this as an invitation to include ourselves into conversations that we were never truly invited to, creating the overused buzzword: “real time marketing” and pushing a quantity game versus a quality game. There are too many brands that are aimlessly wanting to produce more, forgetting the power of an actionable insight that holds their “big idea” campaign together. Every single case that was shortlisted into the Cannes Lions had one thing in common; they were rooted in an insights that transcended platforms and connected the brand to their business potential target seamlessly and in an entertaining manner.
If you can’t beat the big 2, adapt to them
Ever since Facebook and Google began their invasion of the media and marketing world, it started a love/hate relationship with agencies and brands. At the rate that things have been progressing, the big 2 have already started capturing the lion’s share of marketing budgets; which is expected as that’s where people are these days. The forecast is for them to get even stronger and more dominant over the next couple of years as they diversify their offering and analytics. Now this mainly impacts agencies, as both companies offer brands a self-serve system cutting out the middle men, which has put pressure on the big marketing conglomerates’ profitability. To be better prepared for the future the only way to survive is to accept this new status quo and adapt agency offering around what the big 2 are capable of delivering as opposed to fending them off.
AI, the next step change in humanity
It took a little over a decade for us to see how the development of the smartphone changed our lives forever. We are now witnessing the same with artificial intelligence. As the technology develops, we are seeing many companies invest in AI as it becomes smarter, faster and easier for people to use. Whether be it IBM’s Watson, Apple’s Siri or Microsoft’s Cortana they have all become so powerful that they currently have learning capabilities and are able to perform redundant tasks in seconds that used to take people several hours and days. In the coming 10 years this will highly impact the jobs that people do and how they live their lives running errands, ordering food, playing music and even driving their cars. The next step would be to see how brands interact with AI, when it’s them calling the shots on what products to recommend and purchase.
Partnership, not client/agency relationship
Procter & Gamble’s Chief Brand Officer had the stand out talk for me. He came out on stage with nothing more than wanting the industry to get its act together and get back to getting great work done. The client/agency relationship has gone through so much strain and blame over the past couple of years as agencies continued to get their hands around the complexities of the changing landscape. One thing he made clear is that the client/agency relationship must transform into a partnership and that note alone is refreshing to hear from one of the world’s most active advertisers. Agencies must restructure their teams to become an extension of their clients’ marketing functions and aim for the same business objectives.
There is no doubt in my mind that the Cannes Lions Festival of Creativity is the best place for any marketer to fall in love with the industry once again. Especially when the entire focus of the event in recent history is all about getting great work done around powerful insights, leveraging analytics and technology, to drive business growth for brands.